This page outlines the full suite of CPD policies in place for Warrior Wisdom, a trauma-informed training platform committed to ethical, inclusive, and professional standards. These policies support our alignment with The CPD Group and reassure learners, partners, and assessors that our work meets the highest standards of safety, fairness, and legal compliance.
All policies listed below are publicly accessible, reviewed regularly, and implemented across all CPD-accredited training courses and activities.
Appeals Policy
This policy outlines the process for learners or stakeholders to appeal decisions made during or after CPD activity delivery, including assessment outcomes, reasonable adjustment decisions, or investigation results.
We are committed to a fair and transparent appeals process. All appeals must be made in writing within 14 days of the decision being communicated. Appeals will be acknowledged within 5 working days and reviewed within 14 working days.
If the appeal is upheld, corrective measures will be taken. If not, an explanation will be provided in full. All appeal records will be stored securely for audit and quality purposes.
“This policy is reviewed annually or in response to a serious incident, learner feedback, or significant regulatory changes. As a sole trader and trauma-informed practitioner, I commit to evolving these policies in line with best practice and lived experience insight. If you’d like to suggest a change or raise a concern, please contact me using the information provided on the site.”
Complaints Policy
We are committed to maintaining high standards in the delivery of all CPD activities. Should you wish to raise a concern or complaint, we welcome your feedback.
Complaints should be submitted via email using the contact details provided in our footer or website contact form. We aim to acknowledge all complaints within 5 working days and resolve them within 14 working days wherever possible.
Complaints will be handled confidentially, fairly, and without prejudice. Continuous improvement is a key part of our mission, and complaints are reviewed as part of our ongoing quality assurance.
“This policy is reviewed annually or in response to a serious incident, learner feedback, or significant regulatory changes. As a sole trader and trauma-informed practitioner, I commit to evolving these policies in line with best practice and lived experience insight. If you’d like to suggest a change or raise a concern, please contact me using the information provided on the site.”
Safeguarding Learners Policy
This policy outlines our commitment to ensuring all learners—especially those who may be vulnerable—are supported, protected, and treated with respect.
Please note: This website and associated training platform are not monitored 24/7.
If you are at immediate risk or in danger, please contact emergency services (e.g., call 999 in the UK) or speak to a trusted person, such as a healthcare professional, safeguarding lead, or the police.
We do not provide direct crisis support but we do include grounding tools, signposting resources, and trauma-informed content designed to empower you in your learning journey. Our blog offers further guidance and links to professional support services.
By enrolling, you accept responsibility for your own wellbeing and agree to use the materials provided in a safe and self-regulated manner.
“This policy is reviewed annually or in response to a serious incident, learner feedback, or significant regulatory changes. As a sole trader and trauma-informed practitioner, I commit to evolving these policies in line with best practice and lived experience insight. If you’d like to suggest a change or raise a concern, please contact me using the information provided on the site.”
4. Complaints Policy
This policy outlines the formal complaints procedure and is intended to ensure that all complaints are handled fairly, consistently, and wherever possible, resolved to the complainant’s satisfaction.
Policy Statement:
We are committed to providing a high-quality experience for all learners. If a participant has a complaint, we encourage them to raise it as soon as possible so we can work to resolve it quickly and fairly.
Procedure:
- Complaints should be submitted in writing using the contact details provided on the website.
- We aim to acknowledge all complaints within 3 working days.
- A response or proposed resolution will be provided within 10 working days.
- Where appropriate, the complaint may trigger a review of procedures or training materials.
Escalation:
If a complainant is unsatisfied with the resolution, they may request a secondary review by an independent advisor or external governing body if applicable.
Review Statement:
This policy is reviewed annually or in response to a serious incident, learner feedback, or significant regulatory changes. As a sole trader and trauma-informed practitioner, I commit to evolving these policies in line with best practice and lived experience insight. If you’d like to suggest a change or raise a concern, please contact me using the information provided on the site.
5. Course Content Review Policy
This policy ensures the standards and integrity of CPD learning materials are maintained, with regular reviews to keep content up-to-date, relevant, and of high quality.
Policy Statement:
All course content is created with care and grounded in current trauma-informed practice, legal frameworks, and ethical responsibilities. It is reviewed on a rolling basis and updated when legislation, best practice guidance, or learner feedback prompts improvement.
Procedure:
- All materials are reviewed in full at least once every 12 months.
- Learner feedback is captured via evaluation forms and email correspondence.
- Updates are made to reflect regulatory shifts, new evidence, or changes in learner needs.
Review Statement:
This policy is reviewed annually or in response to a serious incident, learner feedback, or significant regulatory changes. As a sole trader and trauma-informed practitioner, I commit to evolving these policies in line with best practice and lived experience insight. If you’d like to suggest a change or raise a concern, please contact me using the information provided on the site.
6. Data Protection Policy
This policy sets out how we protect personal data and comply with UK data protection laws including GDPR.
Policy Statement:
We are committed to ensuring the confidentiality and security of all personal information collected during course sign-ups, participation, and certification. Data is only collected where necessary and never sold, shared, or used for any other purpose without consent.
Key Principles:
- Data is stored securely and only accessed when required for CPD delivery or certification.
- Learners can request access to their data or ask for it to be deleted at any time.
- We do not collect or store sensitive data unless required by law or safeguarding protocol.
- Our email sign-up and course platforms are GDPR compliant.
Review Statement:
This policy is reviewed annually or in response to a serious incident, learner feedback, or significant regulatory changes. As a sole trader and trauma-informed practitioner, I commit to evolving these policies in line with best practice and lived experience insight. If you’d like to suggest a change or raise a concern, please contact me using the information provided on the site.
7. Equal Opportunity Charter
This charter sets out our commitment to fair and inclusive practice, ensuring that all learners, regardless of background or identity, are treated with dignity, respect, and equity.
Policy Statement:
We believe in learning environments where everyone is welcome. No individual will be treated less favourably on the grounds of race, ethnicity, gender, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, neurodiversity, or lived experience.
Commitments:
- We actively challenge discrimination in any form.
- Our content aims to reflect inclusive, representative practice.
- Reasonable adjustments will be made to accommodate access needs.
- We respect lived experience and value diverse contributions.
Review Statement:
This policy is reviewed annually or in response to a serious incident, learner feedback, or significant regulatory changes. As a sole trader and trauma-informed practitioner, I commit to evolving these policies in line with best practice and lived experience insight. If you’d like to suggest a change or raise a concern, please contact me using the information provided on the site.
8. Malpractice Policy
This policy sets out the processes in place to detect, address, and prevent malpractice or misconduct related to assessments, certification, and course delivery.
Policy Statement:
Malpractice includes any activity that seeks to compromise the integrity of training or assessment processes. This may involve falsifying records, impersonating learners, or misusing CPD accreditation.
Procedure:
- Any suspicion of malpractice will be investigated confidentially.
- Affected learners will be notified and supported throughout.
- Proven cases will result in withdrawal of certification and, where appropriate, referral to external regulatory bodies.
Review Statement:
This policy is reviewed annually or in response to a serious incident, learner feedback, or significant regulatory changes. As a sole trader and trauma-informed practitioner, I commit to evolving these policies in line with best practice and lived experience insight. If you’d like to suggest a change or raise a concern, please contact me using the information provided on the site.
9. Reasonable Adjustments Policy
This policy outlines our commitment to making learning accessible to all individuals, particularly those with disabilities, mental health needs, or learning differences.
Policy Statement:
We aim to remove barriers to learning by offering flexible options and responsive support. Learners can request adjustments before or during training and will be treated with confidentiality and compassion.
Examples of Adjustments:
- Extra time or breaks during assessments
- Alternate file formats (e.g. large print or audio)
- 1:1 check-ins by email or video
- Use of lived experience as valid context in place of formal education where relevant
Review Statement:
This policy is reviewed annually or in response to a serious incident, learner feedback, or significant regulatory changes. As a sole trader and trauma-informed practitioner, I commit to evolving these policies in line with best practice and lived experience insight. If you’d like to suggest a change or raise a concern, please contact me using the information provided on the site.
9. Reasonable Adjustments Policy
This policy outlines our commitment to making learning accessible to all individuals, particularly those with disabilities, mental health needs, or learning differences.
Policy Statement:
We aim to remove barriers to learning by offering flexible options and responsive support. Learners can request adjustments before or during training and will be treated with confidentiality and compassion.
Examples of Adjustments:
- Extra time or breaks during assessments
- Alternate file formats (e.g. large print or audio)
- 1:1 check-ins by email or video
- Use of lived experience as valid context in place of formal education where relevant
Review Statement:
This policy is reviewed annually or in response to a serious incident, learner feedback, or significant regulatory changes. As a sole trader and trauma-informed practitioner, I commit to evolving these policies in line with best practice and lived experience insight. If you’d like to suggest a change or raise a concern, please contact me using the information provided on the site.
10. Evaluation Form Policy
This policy supports our continuous improvement through learner feedback, helping ensure CPD activities remain relevant, impactful, and high quality.
Policy Statement:
Evaluation is a vital step in closing the loop of learning. Learners will be invited to complete a short feedback form after each course. Insights gained will inform future updates, language use, and accessibility improvements.
Process:
- Anonymous evaluation forms will be available at the end of each course.
- Constructive feedback is welcomed and reviewed quarterly.
- Common themes will be used to improve content clarity, structure, and learner support.
Review Statement:
This policy is reviewed annually or in response to a serious incident, learner feedback, or significant regulatory changes. As a sole trader and trauma-informed practitioner, I commit to evolving these policies in line with best practice and lived experience insight. If you’d like to suggest a change or raise a concern, please contact me using the information provided on the site.
11. Reflective Practice Policy
This policy encourages learners to engage in structured reflection to deepen their understanding, identify growth areas, and enhance future performance.
Policy Statement:
Reflective practice is an essential component of trauma-informed, self-directed learning. Learners will be invited to complete a brief reflection template to process what they’ve learned, how it applies to their work or life, and what they will do next.
Structure:
- Reflections are optional but encouraged.
- Templates prompt: “What did I learn?”, “What surprised me?”, “What do I want to explore further?”
- These forms are for personal use and are not assessed or shared.
Review Statement:
This policy is reviewed annually or in response to a serious incident, learner feedback, or significant regulatory changes. As a sole trader and trauma-informed practitioner, I commit to evolving these policies in line with best practice and lived experience insight. If you’d like to suggest a change or raise a concern, please contact me using the information provided on the site.